Karenza Care Home

We found the following examples of good practice.

●Protocols for visiting were in place to minimise the risk of infection being acquired and transmitted.

●A property to the rear of the home was used for visiting to prevent a need for relatives having to enter the home.

●Visits by friends and relatives were enabled on an appointment only basis.

●People could use video and telephone methods to maintain contact with family and friends.

●Adequate stocks of Personal Protective Equipment (PPE) were available for staff, family members and professional visitors to the home. Staff were wearing the required PPE.

●Adequate stocks of COVID tests were available. Regular COVID testing of people and staff were undertaken to prevent infection outbreaks and spread.

●Staff worked closely with infection control professionals to ensure infection outbreaks could be effectively prevented.

●The environment was clean. Staff carried out cleaning throughout each day to minimise the risk of spreading infection.

●Staff had received infection prevention training.

●A COVID file was available to staff that included policies and procedures and updates from key organisations such as Public Health England.

The five questions we ask about services and what we found