Rowley House

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for the person using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. The person's support focused on them having as many opportunities as possible to gain new skills and become more independent.

The person was safeguarded by staff who knew the signs and symptoms of and how to report concerns of abuse and manage risks. There were sufficient numbers of staff in place and recruitment was ongoing to allow the staffing levels required. Medicines were managed in a safe way.

The person's support was provided by staff who had received the required training and supervision from the registered manager. The person's dietary needs were known and met. Healthcare services were accessed on a regular and as needed basis. The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and treated the person with respect. The person was supported to gain new skills and to be as independent as possible. Staff knew the person well and records held personalised information about the person's preferences with regards to their care.

The person had access to social activities that met their interests. A complaints procedure was available for the person and their relative to access if they had a need.

The person received person centred care. The person, their relative and staff were given the opportunity to provide feedback. Audits took place to ensure the quality of the service was maintained.