Regis House

Regis House was registered before the publication of Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. However, we found that the service met these values.

People's experience of using this service: People were protected from the risk of avoidable harm by staff who understood their responsibilities to identify and report any signs of potential abuse. We saw that concerns were taken seriously and investigated thoroughly to ensure lessons were learnt. Risks associated with people's care and support were managed safely. People received their medicines when needed and there were suitable arrangements in place in relation to the safe administration, recording and storage of medicines. There were enough suitably recruited staff to meet people's needs.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People were supported to have a varied and healthy diet and to access other professionals to maintain good health. Staff received training and support to meet the needs of people at the service and were supported and encouraged to develop their skills.

People were happy in the company of staff and had formed positive, caring relationships. Staff were kind and caring, understood how people communicated and supported them to make choices about their care. People's privacy and dignity were maintained.

People had care and support provided which met their preferences and were involved with activities that interested them. People knew how to raise a complaint and were confident their concern would be addressed. People were able to express their views about their future care.

There were suitable systems in place to assess, monitor and improve the quality and safety of the service. These were monitored by the registered manager to ensure any improvements needed were made in a timely way. The staff listened to the views of people using the service and their relatives to make improvements in areas such as the environment and activities.