Parkfield House

People's experience of using this service: The care service had been developed in line with the values that underpin the 'Registering the right support' and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary life as any citizen.

The service delivered safe care, risks to the person's health and safety were continually assessed to ensure their home environment was safe and when accessing the community and its facilities measures were in place to ensure the person was protected from harm. Staff understood how to protect the person from harm. There were enough numbers of safely recruited staff.

The service delivered effective care, that ensured staff had the skills and knowledge to meet the person's care and health needs. The person's legal rights were protected, and their nutritional needs were met. Healthcare professionals were accessed when needed.

Staff were kind and caring. Staff were empathetic and kind and had built good relationships with the person receiving care and support. Staff prioritised the person's needs constantly.

The service was exceptionally responsive to the needs of the person living at the home. Care was tailored to meet the person's varying daily needs; with a wide range of person-centred activities. The staff ensured the person was pivotal to the management of their daily life encouraging and developing their independence. This ensured the care and support was consistently personalised to meet the person's individual needs.

The service was well-led, the registered manager received positive feedback from staff and the relative of the person living at the service. Staff were knowledgeable about their roles and felt supported. Effective quality audits systems were in place that ensured the care provided was innovative and continually improving.