Royal Park

People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. The systems in place were not also effective in identifying all areas of improvements. Systems were often disorganised, and it was difficult to find information about people as this was not stored or recorded together. Concerns had been identified with the systems however insufficient action had been taken.

There were systems in place to manage medicines, these were followed, and people received medicines when needed. Infection control procedures were followed and implemented. People were protected from potential abuse and when needed action was taken. There were enough suitable training and recruited staff to support people when needed.

Staff felt supported and listened to and people had the opportunity to be involved with their care and raise any concerns. There was evidence lessons were learnt when things went wrong. People had assessments in place which identified their needs so that care could be provided. People enjoyed the food and were offered a choice; people's dietary needs were considered. People had access to health professionals when needed.