East Park Court Residential Care Home

People were supported by compassionate staff who respected their privacy and dignity. People were involved in regular reviews of their care and encouraged to offer feedback. People were supported to receive their medicines safely.

People received their medicines as prescribed. People were supported in a clean environment and staff wore protective equipment where required to reduce the risk of infection. Any accidents and incidents were reported by staff to the management team and actions were taken to reduce any future risk. This meant people's support was flexible depending on their level of need.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's privacy and dignity was respected by staff.

People were supported to maintain a healthy diet and had access to healthcare professionals should they need them. People had detailed care plans which were updated when their needs changed. This ensured the staff knew people well and provided care which was effective.

The provider learned lessons when things went wrong and completed regular reviews of the quality of the service to ensure continuous improvements to people's care.

The management team completed quality monitoring audits to continuously improve the standard of care. Staff were involved in learning forums to share best practice and ensure a high quality of care to people.