Hampton Court Care Home

Improvements had been made to how the provider worked to keep people safe. Although staff had not always completed their training, they were able to recognise the signs of abuse and what actions they would take as a response to potential abuse. Risks to people were assessed and plans put in place to reduce them. The staff worked with other services where people needed additional support from other health professionals. Regular checks were carried out on the maintenance of the building equipment. There was not always enough staff to adequately meet people's needs when they needed it sometimes meaning people had to wait for longer periods of time before receiving support.

Governance and oversight systems had improved since the last inspection. Leaders had been working with the local authority to improve the standard of care and staff reported an improved culture. Systems were in place to monitor safety and quality at the service. However, some improvements were required to ensure these systems were used effectively to identify areas for improvement.