Langdale and Keswick (Parkfields)

Right Care Staff understood how to protect people from poor care and abuse, however incidents were not always reported. The service did not always have enough appropriately skilled staff to meet people's needs and ensure they led a fulfilling life. However, staff were recruited safely. People who had individual ways of communicating, using body language, sounds, Makaton (a form of sign language) or objects of reference could not always interact comfortably with staff because staff did not always have the necessary skills to understand them. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. People were supported to have food and drinks in line with their choices and needs.

Right culture People did not always receive good quality care, support and treatment because staff did not always feel they had sufficient training to effectively support people. People were not always supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. There had been a recent increased staff turnover, which meant people did not always receive consistent care from staff who knew them well. Despite this, relatives were positive about the support their loved ones received. The provider and registered manager were responsive to feedback and open to discussions about our inspection findings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk