Southside

People, relatives and staff all told us the home environment felt safe and people were protected from the risk of avoidable harm and abuse. The provider had processes in place to safeguard people and staff were aware of how and who to report any concerns to. Risks posed to people due to their health conditions were managed safely. Staff knew what measures to take to monitor for pain and/or anxiety.

There were enough staff members on duty at the time of our visit. The provider had safe recruitment processes in place. Medication was stored, monitored and safely administered by trained, competent staff.

The home was clean with effective infection prevention control measures in place to mitigate the risk of cross contamination. There were processes in place to monitor incidents and accidents to identify potential trends and put in place action plans to reduce risk of reoccurrence.

People's needs were assessed before joining the service. Staff completed a 12 week training induction when they first started with ongoing training to maintain their skills.

People's nutritional needs were being met. The service worked effectively with health and social care professionals and services to maintain the health and wellbeing of people. The home environment was bright and spacious with a number of different areas around the home for people to relax in.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us they found the staff to be kind and caring. People had been involved in

discussions about their care and support through regular reviews. People's independence was encouraged and they were treated with dignity and respect by the staff.

People's needs were regularly reviewed and relatives told us they had been involved in care plan discussions. There had been few complaints made about the service. However, there was a complaints process in place that monitored for themes to reduce risk of reoccurrences. The provider had processes in place to support people who were approaching their end of life.