Stratford Court

Stratford Court accommodates people across 2 floors and people have access to 2 communal areas and the dining room. There was a lift to access the first-floor bedrooms.

People were supported by staff who were aware of the risks to them, but care plans and risk assessments had not been consistently reviewed and kept up to date. Accidents and incidents were responded to and acted on appropriately. However, the information gathered was not analysed for any lessons to be learnt. Visiting arrangements in place did not reflect current government guidance and relatives were requested to make appointments prior to visiting loved ones.

Arrangements in place to admit new people were inconsistent as the provider did not always fully assess people prior to them coming into the service. Staff felt fully supported in their role, but arrangements were not in place to ensure their knowledge and skills were routinely reviewed and assessed for any gaps in their learning. People were supported to eat and drink to maintain a balanced diet but there was a lack of information available regarding some people's likes and dislikes. People told us staff responded to their requests for support in a timely manner. Staff felt supported in their role and able to approach management with any concerns they may have.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they felt safe and were supported by staff who were aware of the risks to them and how to act on any safeguarding concerns that came to their attention. People received their medication as prescribed. Staff wore personal protective equipment [PPE] when supporting people and there were supplies of PPE around the home.

People were supported by a group of staff who worked well as a team and alongside a variety of healthcare professionals to ensure people's healthcare needs were met. People and relatives knew how to raise concerns and felt comfortable doing so. People's feedback was sought via surveys. People, relatives and staff spoke positively about the registered manager and told us they would recommend the service.