Victoria Lodge Care Home

We found the following examples of good practice.

● A visitor protocol was in place. On arrival at the home the temperature of visitors was recorded. A lateral flow test and a risk assessment were completed to ensure visits took place safely. ● People were supported to maintain contact with others who were important to them. A visiting pod had been built in the rear garden. The pod was divided by a Perspex screen which meant people were able to see and talk to their visitors in a safe and comfortable environment. ● People were supported to maintain contact with their chosen faith groups in a variety of ways including watching religious services via the internet. This had a positive impact on people's wellbeing. ● A senior care worker was a 'Mental health first aider.' They were trained to spot signs of mental ill health amongst the staff team and take action to support positive wellbeing. A confidential helpline was available for staff to seek advice and support. ● The hours staff worked had been reviewed and amended which made staff feel supported. Staff had received training from a variety of bespoke training providers to ensure they had the knowledge and skills they needed to provide safe care to people during the pandemic. ● Staff uniforms remained at the home and were laundered at the end of each shift. This practice minimised the transmission of Covid-19. ● Cleaning schedules had been increased and additional audits had been implemented to monitor cleanliness and staff compliance with the provider's infection control policy.

The five questions we ask about services and what we found