Avalon House

People received effective care. People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to receive appropriate healthcare in line with their specific needs. Staff had received training around people's needs. People were supported to eat and drink meals of their choosing and were encouraged to develop life skills around preparing meals.

People received support that was caring, compassionate and kind. People were involved in all aspects of their care. People had their dignity and privacy respected. One of the key aims of the service was to develop people's life skills. People told us, and we saw that this enabled people to have their independence promoted.

People received care that was responsive to their needs. People had been involved in stating how they wanted their care to be delivered. People had activities available to them based on their individual interests. People were able to raise concerns and be assured these would be investigated.

The service was not consistently well-led. Whilst systems were in place to monitor the quality and safety of the service the provider's systems needed to become more robust to enable all aspects of the service to be monitored. Staff were able to feedback their views of the service and felt supported. The manager acted openly and responsively during the inspection ensuring they took immediate action to remedy any areas of improvement we identified.