Flint Green House

People made their own decisions about their care and were continually supported to have maximum choice and control of their lives. Staff understood the principles of the Mental Capacity Act 2005 and supported people in a non-restrictive way that accorded with their best interests. People enjoyed the ethos of the service which focussed on independence and inclusion. Training had been received by staff and refresher training was within set timeframes. People were supported by staff who knew them well. People's physical healthcare and mental health needs were monitored by external healthcare professionals to promote their well-being.

People told us staff were caring, kind and treated them with dignity and respect. People were encouraged to develop and maintain their independence skills. Visitors were made to feel welcome.

Assessment and reviews of people's care and support needs were undertaken regularly or more frequently when it was required. People were included in these processes to ensure all needs were determined and addressed. People told us they would feel comfortable to raise any complaints they had with the staff or registered manager.

People told us the service was well-led. They told us the management team and staff were very good. Provider feedback processes had been used to gather information about the views of people and stakeholders about the service provision. The registered manager understood their regulatory responsibilities and their requirement to provide us (CQC) with notifications about important events and incidents that occurred whilst the service was delivering care. A current issue and some improvements were needed elating to quality assurance systems.