Dudley Court Care Limited

People and their family members told us they had been involved in the planning and review of their care needs. People's needs were assessed before joining the service. Staff had received appropriate training to support people safely. People told us they enjoyed the food. People's hydration and nutritional needs were being met. Health and social care professionals provided support to people to make sure their health and well-being was maintained.

Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind, caring and considerate. People were consulted and involved in daily decisions made about their care and support. The provider ensured people had the support of an advocate if required. An advocate is an independent professional that will help people understand their legal rights, be their voice to express their views and wishes to make sure they are heard.

People received responsive, person centred care. People, and where appropriate, their family members, were actively involved in planning their care needs. People and their family members told us there was a range of different hobbies, activities and interests to reduce risk of social isolation and encourage people to access community facilities. People and family members told us they had not raised any complaints but knew who they would need to speak with should they be unhappy with the service. Processes were in place to investigate any issues or concerns and use the opportunity for learning.

People and their families were regularly involved with the provider's service in a meaningful way through their feedback. Staff had confidence in the provider and registered manager and told us they were happy and enjoyed working at the home. Processes were in place to monitor the quality of the service being

provided and any identified actions were promptly actioned, and measures put in place to mitigate reoccurrence.