Coleshill Road

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right support The model of care supported people to live as independently as possible with the right support. Staff focussed on people's strengths which promoted independence and allowed people to set their own goals and follow activities and interests as they wanted to.

Staff understood how to keep people safe. Risk relating to people was well managed with person centred support. Medicines were administered safely in line with guidance and good practice. The home had enough staff with the right skills to support people. Staff wore personal protective equipment in line with government guidance.

Right Care People received care, which was kind, compassionate and personalised to their needs. Staff were skilled and understood what they needed to do to keep people safe.

The registered manager and staff had good knowledge and understanding of the people they worked with to ensure care was safe and delivered in an inclusive and supportive environment.

Right culture People received care which was inclusive and directed by them. Staff knew and understood people well and put their needs at the heart of the support they provided. Staff ensured people were involved in their care plans and that they promoted people's right to independence and choice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had policies and procedures in place for the registered manager to use to continually review, monitor and make improvements to the home.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk