Arbor Way

We found the following examples of good practice.

● When visitors arrived, they were screened for symptoms of COVID-19. This included having their temperature recorded to make sure their visit could take place safely. Personal Protective Equipment (PPE) was also provided to visitors. ● Information had been shared with people in an easy read format which helped them to understand COVID-19 and the associated risks. ● Staff had adapted social activities to keep people active and occupied during the pandemic which had a positive effect on wellbeing. ● People had 'memory blankets' which reminded them of the outings they had enjoyed prior to lockdown restrictions, and to give them hope they will be able to do them again in the future. ● Staff had used creative ways to alleviate one person's fear of PPE. A face mask had been put onto the person's soft toy which had reduced the person's level of anxiety and had resulted in them feeling comfortable to wear a face make when they went out to keep themselves safe. ● An employee assistance programme offered staff support and advice. A mental health tool kit provided guidance on how to stay healthy and well during the pandemic. ● The senior leadership team had shared learning and updates and positive news stories about COVID-19 throughout the organisation to ensure staff worked in line with best practice and government guidance.

The five questions we ask about services and what we found