Merstone House
- Care home
- 8 beds
- No nursing
- Registered since 2017
- Solihull, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
48 of 54
rated care homes in Solihull are rated Good, like this one.
Merstone House: inspection record
Rated Good in August 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Greenview Good, less than 0.1 miles away
- G Coleshill Road Good, 0.3 miles away
- G The Maples Residential Care Home Limited Good, 0.4 miles away
- G Arbor Way Good, 0.5 miles away
- G Chelmunds Court Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 3 August 2022. Quoted under the Open Government Licence.
Merstone House is a residential care home providing personal care to up to eight people. The service provides support to older people and younger adults with who have mental health diagnoses. At the time of our inspection there were eight people using the service.
What inspectors found
People were supported safely by staff who knew them well. People were protected from the risk of abuse by staff who had received training about safeguarding and who understood how to report any concerns. Infection control procedures and measures were in place to protect the people from risks associated with COVID-19.
Read the rest of CQC's summary
Staff had received medicine training and their competence was assessed to ensure they were following safe medicine practices. Staff were recruited safely, and pre-employment checks were completed to make sure they were of good character.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager was accessible and approachable. The culture of the service was open and inclusive. People and staff felt supported by the leadership within the service. Quality monitoring and governance was effective, and people's views were used to make changes and improvements.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Bobbie Critchley
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 3 August 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Accomplish Group LimitedBrand: Accomplish Group
- Ownership type
- Organisation
- Companies House number
- 02147328 (opens Companies House)
Accomplish Group Limited runs 26 services in England, 12 of them in the West Midlands. 21 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Accomplish Group Limited
- G Ashcombe Court Good. Care home, North Somerset, South West
- G Byron Lodge Good. Care home, Manchester, North West
- G Chesterwood Good. Care home, Birmingham
- G Evergreen Good. Care home, Birmingham
Getting help from Solihull Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Solihull Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 704 8007, weekdays 9am to 5pm (Wednesdays from 10am)
- Contact adult social care online
- Support for carers
- Paying for care: Solihull Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Merstone House provide nursing care?
- No. The Care Quality Commission lists Merstone House as a care home without nursing.
- How many beds does Merstone House have?
- The Care Quality Commission's register lists 8 beds at Merstone House.
- When was Merstone House last inspected?
- The Care Quality Commission's latest rating for Merstone House was published on 3 August 2022.
- Who runs Merstone House?
- Merstone House is run by Accomplish Group Limited. It runs 26 services in England, 12 of them in the West Midlands.
- What is Merstone House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 August 2022.
Contact
- Phone
- 0121 770 5827
- Address
- 180 Coleshill Road, Marston Green, Birmingham, B37 7HP Map (opens Google Maps)
Compare nearby
- G Greenview Good, less than 0.1 miles away
- G Coleshill Road Good, 0.3 miles away
- G The Maples Residential Care Home Limited Good, 0.4 miles away
- G Arbor Way Good, 0.5 miles away
- G Chelmunds Court Good, 0.6 miles away