Greenview

Greenview Care home is in an adapted building with bedrooms available over two floors. People lived in self contained rooms with access to a communal kitchen and lounge.

People were cared for by sufficient staff who understood people's personal circumstances and risks to their health, and worked to keep them safe. Staff had undergone checks of their background as part of the recruitment process. Process were in place to ensure people received their medicines safely and these were checked regularly. Staff understood and practiced infection control techniques. The manager promoted learning from incidents and improving people's experience of care.

People's needs were assessed, and care was planned and delivered to meet legislation. Staff received training to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to have a healthy diet and lifestyle. People were supported to arrange their bedrooms in ways they chose. People accessed a number of health and wellbeing service. Where appropriate staff supported people to access these services.

The manager had applied to become the registered manager. People and staff were encouraged to share feedback about the home and suggest improvements to people's support. The registered provider undertook regular checks of the home and the manager understood where improvements were needed. The home was a part of the local community and people were encouraged to use local services to support them to feel part of the local area.