Wagstaff Way

We found the following examples of good practice.

● A health screening questionnaire was completed when visitors arrived at the home. The provider's visitor protocol explained the expectation of visitors in line with current guidance. ● Information to help people understand the pandemic had been created in a variety of formats including pictures. The information had successfully supported people to manage their levels of anxiety. ● People had been supported to maintain contact with their local community. For example, a virtual tea party had taken place. ●A Covid-19 information pack had been created for staff. The information outlined the practices staff needed to follow to keep themselves and others safe during the pandemic. For example, the personal protective equipment they needed to wear when they completed different tasks to prevent the transmission of infection. ● The time staff started their shifts had been staggered to reduce the risk of cross transmission. ● Cleaning schedules had been increased and additional audits had been implemented to monitor cleanliness and staff compliance with the provider's infection control policy.

The five questions we ask about services and what we found