Tigh Cranntail

The registered manager had oversight and scrutiny of the service. Staff, external professionals and relatives were satisfied and complimentary about the leadership within the service. People and staff told us the registered manager was approachable and had an 'open door' to hear their concerns. The registered manager had worked closely with Local Authority to ensure required actions and assurances were given, and improvements to the service were made.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People received right support and model of care and setting maximised people's choice, control and independence. Care was person-centred and promoted people's dignity, privacy and human rights. Ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives