Tigh Fruin

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The service was exceptionally caring. Kindness, dignity and respect was at the heart of the service. Staff truly respected each person’s individuality; their rights were promoted and respected. This meant people lived their lives their chosen way. People were supported by enough trained staff who knew them extremely well.

The leadership team ensured the service was responsive to people’s health, social and emotional needs. People were supported to achieve their goals and maximise their potential to ensure they lived fulfilled and empowered lives.

Medicines were managed safely; people received their prescribed medicines on time by trained staff. Care plans provided detailed guidance for staff in how to support people with their health and social care needs. Risks were well managed, and staff knew people well. People were supported to take positive risks to increase their independence.

Staff were empowered to deliver innovative person-centred care informed by the latest evidence-based models, resulting in better outcomes and enhanced quality of life for people with a learning disability. Care was flexibly tailored to meet individuals’ needs and aspirations promoting choice and control.

The leadership and embedded culture promoted an environment where each person was respected, valued and empowered as a partner in their care. Governance was proactive and robust, with a strong focus on continuous learning. The service actively challenged barriers and discrimination, ensuring people thrived and were full participants in their community.