Oakwell House

People told us they did not always get the right support from staff because they were not always well matched with their designated support workers. People told us staff had not always maintained confidentiality. We raised these concerns with the provider who assured us they had already made efforts to ensure people were supported by their preferred staff, and to ensure staff understood the importance of maintaining confidentiality.

Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. Staff encouraged people to make their own decisions and develop their skills and independence.

People lived in a safe and clean environment that met people's needs. People could make choices and personalise their living space.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People could take part in activities and pursue interests that were tailored to them. Staff promoted equality and diversity in their support for people.

Risks to people's safety and wellbeing were well managed by staff and clearly recorded in people's support

plans. Staff understood how to protect people from poor care and abuse and worked well with other agencies to do so.

People's healthcare needs were met. People had a choice of food in line with their needs and preferences.

People were protected by the provider's recruitment processes as appropriate checks were completed; ensuring staff were suitable to work with people who used the service

Right Culture: The management team promoted a positive culture and effective working relationships within the team and with relevant professionals. This helped people to achieve good outcomes.

The provider demonstrated a good understanding of their legal responsibilities for sharing information with CQC.