St Saviours Care Home

We found the following examples of good practice.

Visitors were protected from catching and spreading infection. The home was closed to all but essential visits on the day of our inspection due to an ongoing outbreak of COVID-19. Visitors were asked to complete a Lateral Flow Device test (LFD) before they entered to ensure they were not infected. The home provided appropriate personal protective equipment (PPE) to accommodate visits. This included face masks and aprons.

People who tested positive for COVID-19 were asked to self-isolate in their own bedrooms for 14 days. People who completed their isolation period were able to access communal areas, however some people decided to continue to stay in their bedrooms. People had been supported to socially distance.

People's health and wellbeing was monitored using nationally recognised physical deterioration and escalation tools. People were observed for symptoms of COVID-19 and other potential infections. Healthcare professionals had continued to provide clinical support to people when it was required.

People were supported and encouraged to maintain contact with their relatives via phone calls and video calls.

Staff had received training in donning and doffing their PPE. There were multiple PPE stations available for staff throughout the home. We observed staff were wearing PPE in accordance with the latest guidance.

The testing scheme for all staff and residents had been conducted – known as 'whole home testing'. Testing had helped the registered manager identify when full infection control measures needed to be implemented and when staff needed to self-isolate.

The home environment was clean. Domestic staff had designated areas they cleaned throughout their shift.

The provider had robust contingency plans in place to ensure the safety of the service during the pandemic.

The five questions we ask about services and what we found