Westvilla Nursing Home

We were mostly assured the provider was following government guidance in relation to protecting people from COVID-19. The registered manager had developed an infection control action plan following a recent audit to address issues found. Storage issues which had been found prior to our inspection which made cleaning some areas of the service difficult had been addressed and action was being taken.

People told us they felt safe and well cared for by staff. Staff received training in safeguarding and were aware of who to report concerns to both internally and externally. Staffing levels were sufficient to meet the needs of the people who used the service on the day of the inspection. Staff received training to ensure they could work effectively in their roles.

People made choices about how they wanted to be supported and relatives had been involved in care planning meetings. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. Where people lacked capacity, they were helped to make decisions. Where their liberty was restricted, this had been identified and action taken to ensure this was lawful. They received support and had access to health care services.

People, staff and relatives, felt supported by the management team. Systems and process were in place to carry out quality checks and any issues were addressed appropriately. Staff supervisions and meetings were held regularly. The service engaged and worked with health and social care professionals to ensure people received suitable care.