Glenesk Care Home

Enough staff were available to respond to people's needs in a timely manner. Staff were following current government guidelines for wearing face masks. Accident and incidents were investigated, and measures were in place to prevent recurrence. People were cared for by staff that protected them from avoidable harm.

Staff completed an induction, received relevant training and supervision support for their roles. People's needs were assessed, and people were involved in their care planning. People's choices and preferences were adhered to. People were supported to have sufficient to eat and drink and had a calm and enjoyable dining experience. The service worked well with agencies and other professionals to provide effective care. The provider was working towards a refurbishment plan to ensure the building would be maintained to a high standard. The provider was working in line with the principles of the mental capacity act.

The care people received was tailored to their individual needs. Care plans reflected people's needs, their preferences and their choices. People were supported to maintain good well-being and reduce the risk of social isolation.

The service had systems in place to monitor and share continuous learning. The management team showed leadership and were clear about their roles and responsibilities. We received positive feedback about the management of the service from people, families and staff. There was a positive culture throughout the service. The management team was open and honest, encouraged people and families to be involved.