Mason House

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People's experience of using this service: People we spoke with told us they were happy living at Bracken Villa and we saw lots of encouraging interaction with the staff team in a fun and positive environment.

Staff took steps to safeguard vulnerable adults and promoted their human rights. Incidents were dealt with appropriately, which helped to keep people safe. People's health needs were identified and external professionals involved if necessary.

People told us care staff were caring and kind. We observed staff members supporting people in a dignified and confidential manner. When one person began discussing their financial affairs, a staff member gently asked them if they should discuss this somewhere more private to which they happily agreed.

Support plans were detailed and showed people were involved in planning their own activities with staff support. We found that one plan required review to ensure that guidelines from a healthcare professional regarding their nutritional safety were clearly detailed and risk assessed.

Staff told us they felt well trained and supported and spoke of the relatively new management team in a positive light stating that people who lived at the service were now taking the lead of planning their own lives with support from the staff team.

The service was well run. The senior managers carried out lots of checks to make sure that the service was effective.