Iedale

Right Support The service supported people to have the maximum possible choice, independence and control over their own lives.

People were supported by staff to pursue their interests, take part in activities and be active in their local area. Relatives were happy with the care people received and felt they were safe and living the lives they wanted.

Staff enabled people to access specialist health and social care support in the community and play an active role in maintaining their own health and wellbeing.

Staff communicated with people in ways that met their needs, and supported them to make decisions about how they wanted to live their lives.

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity and promoted equality and diversity in their support for people. They understood and responded to people's individual needs.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

People who had individual ways of communicating, using body language, sounds and pictures could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them.

People could take part in activities and pursue interests that were tailored to them. Staff encouraged and enabled people to take positive risks. People had opportunities to try new activities that enhanced and enriched their lives.

Right culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff.

People received good quality care and support because staff could meet their needs and wishes. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff placed people's wishes, needs and rights at the heart of everything they did.

People were supported by staff who understood best practice in relation to the wide range of strengths or sensitivities of people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.

Staff placed people's wishes, needs and rights at the heart of everything they did. People and relatives were involved in planning their care.