Cherry Holt Care Home

Internal quality assurance processes were not always effective in monitoring the service which meant improvements were not always made. Staff, people, and their relatives were encouraged to share their views. The registered manager understood their responsibility to be open and honest with people and had acted when things went wrong. The provider worked in partnership with others.

People's needs were assessed however we found some assessments lacked detail to ensure staff had the correct information to support people safely. Referrals to some health and social care professionals were not always made in a timely manner. The premises and environment were under refurbishment therefore did not always meet the needs of people. The registered manager had highlighted gaps in training prior to our inspection. Specialist training had been sought and booked to ensure people received effective care and support. People were supported to eat and drink enough to maintain a balanced diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's communication needs were assessed and documented within care plans. However, we found inconsistencies with how these needs were managed. People were supported by staff who had a good understanding of each person's individual needs. Staff supported people to follow their interests and hobbies. End of life wishes had been discussed and documented within care plans.

People and their relatives told us, staff respected people's dignity and independence. People's individual choices were fully respected. People told us, and care records demonstrated, people had been given a choice of who they would like to help support them. People were encouraged and supported to express their views.