The Gardens Residential Home

People's needs were assessed prior to admission. Staff received on-going training and support. People's dietary needs were met. The premises and design were fit for purpose and met people's needs. People's capacity had been assessed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff showed caring interactions with people and they were passionate about supporting people. People were involved in their care and active discussions around their experiences. Staff supported people to ensure their dignity was protected.

People had comprehensive care plans in place which considered their likes, dislikes and preferences. Information was accessible to people in different ways to enable them to make a decision. Activities were available to people and their life stories were sought. Complaints were managed in line with the registered providers policy. People's end of life wishes, and preferences were recorded.

There was an open culture in the service and, people and staff spoke highly of the registered manager. Robust quality assurance systems were in place to monitor quality of the service. The registered manager understood their legal responsibilities and continuously found ways to improve care provided.