Charters Court Nursing and Residential Home
- Care home
- 60 beds
- Nursing care
- Dementia care
- Registered since 2017
- Dormans Park, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
234 of 302
rated care homes in Surrey are rated Good, like this one.
Charters Court Nursing and Residential Home: inspection record
Rated Good in June 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Lingfield Good, 0.5 miles away
- G Knowle House Nursing Home Good, 0.6 miles away
- G Magellan House Good, 0.6 miles away
- G Brendoncare Stildon Good, 0.9 miles away
- G College of St Barnabas Good, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 11 June 2021. Quoted under the Open Government Licence.
Charters Court Nursing and Residential Home is a care home in East Grinstead providing personal and nursing care to up to 60 people aged over 65yrs who require support due to physical and health needs, some of whom also live with dementia. At the time of the inspection, 40 people lived and received personal and /or nursing care in the four suites of the home.
What inspectors found
People received care and support meeting their individual needs and were protected from avoidable harm. Staff knew people well, protected them from abuse and neglect and provided safe support with medicines. The manager ensured lessons were learned to protect people following any adverse events.
Read the rest of CQC's summary
People and staff told us there were enough staff on duty to provide safe and timely care. The provider reduced the use of temporary staff and employed more permanent staff. The manager implemented changes in roster planning to ensure good quality care was provided by the team of staff who had appropriate mix of skills and experience.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where appropriate, people had deprivation of liberty safeguards authorisations and staff supported them in a least restrictive way.
The home management continued to engage with people, their relatives, staff and other professionals to ensure good governance and continuous improvement of the service. This led to improvements in food quality, staff training, safety of medicines administration and individual people's care. Staff told us they felt very supported by the manager and the provider. The provider regularly engaged with the home management team to support service quality monitoring.
Questions to ask when you visit
- The last rating is 5 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 11 June 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- HC-One No.3 LimitedBrand: Welltower
- Ownership type
- Organisation
- Companies House number
- 07417290 (opens Companies House)
HC-One No.3 Limited runs 3 services in England, 1 of them in the South East. 3 are rated Good or Outstanding.
Other services run by HC-One No.3 Limited
- G Elmwood House Nursing Home Good. Care home with nursing, Lincolnshire, East Midlands
- G The Gardens Residential Home Good. Care home, Lincolnshire, East Midlands
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Charters Court Nursing and Residential Home provide nursing care?
- Yes. The Care Quality Commission lists Charters Court Nursing and Residential Home as a care home with nursing.
- How many beds does Charters Court Nursing and Residential Home have?
- The Care Quality Commission's register lists 60 beds at Charters Court Nursing and Residential Home.
- When was Charters Court Nursing and Residential Home last inspected?
- The Care Quality Commission's latest rating for Charters Court Nursing and Residential Home was published on 11 June 2021.
- Who runs Charters Court Nursing and Residential Home?
- Charters Court Nursing and Residential Home is run by HC-One No.3 Limited. It runs 3 services in England, 1 of them in the South East.
- What is Charters Court Nursing and Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 June 2021.
Contact
- Phone
- 01342 363366
- Address
- Charters Towers, Felcourt Road, East Grinstead, RH19 2GW Map (opens Google Maps)
Compare nearby
- G Lingfield Good, 0.5 miles away
- G Knowle House Nursing Home Good, 0.6 miles away
- G Magellan House Good, 0.6 miles away
- G Brendoncare Stildon Good, 0.9 miles away
- G College of St Barnabas Good, 0.9 miles away