Knowle House Nursing Home

We found the following examples of good practice.

The service was clean and tidy. Cleaning tasks were consistently completed. There were appropriate policies and procedures for infection prevention and control (IPC), which were understood and followed by staff. Staff were wearing appropriate PPE in-line with government guidelines. Staff had completed infection prevention and control (IPC) training which included the safe use of PPE. Staff had regular competency checks for effective handwashing and the donning and doffing of PPE.

People were supported to maintain their relationships with friends and family where they wished to do so. There were systems in place for safe visiting, this included screening for symptoms and temperature checks prior to entry to the service. Personal protective equipment (PPE) was available for visitors use.

The registered manager completed risk assessments to promote people's safety. They worked with the Local Authority and Public Health England to manage COVID-19. The registered manager ensured there was an appropriate COVID-19 testing regime in-line with current government guidelines.

Further information is in the detailed findings below.

The five questions we ask about services and what we found