Silver Court

People were protected from the risk of harm and abuse, staff understood how and who to report concerns to. People were involved with managing their care and support, including risks. Staff were provided with clear guidance to support people safely. There were enough trained and skilled staff to support people.

People were empowered to make day to day choices and were in control of their care and support. People chose how they wished to spend their time and what kind of activities they wanted to participate. People could welcome their visitors when they wished. Staff respected what people could do for themselves and made adjustments to suit people. People’s independence was respected, where equipment could support further autonomy, staff ensured relevant referrals to healthcare professionals were completed.

Staff and management ensured people had rights and access to health and social care services. Where people’s communication needs could potentially form a barrier to care and support, staff worked with people to understand them and ensure they had access to services. People were able to feedback to the provider by surveys, meetings and through informal discussions with staff. Any feedback, suggestions or complaints were addressed swiftly and to people’s satisfaction.