Thorn Park Care Home

People were safe living at Thorn Park Care Home. There were enough staff to support people. Staff had the training and knowledge they needed to support people. Staff knew people well and knew how to provide them with the support they needed. Care plans were clear, however, risks associated with people’s skin were not always being fully mitigated. We observed that the service was clean and free from odours. Medicines were being administered as and when they should. Medicines were being stored appropriately. However, the processes in place for checking stock balances had not ensured that all stock balances were accurate. Electronic systems, processes and audit checks were in place, however these systems had not identified concerns found at this assessment and we found care / elements of care did not meet the expected standards.

The provider supported the registered manager to develop their skills and knowledge. The managers at the service knew people well and understood their needs. The registered manager told us that the culture and ethos of the service was to make sure that people had a good standard of care. The manager was open to the concerns identified at this assessment regarding skin care and stock balances of medicines held at the service. Quality assurance and governance systems were in place to monitor the quality of care given to people living at the service. However, the oversight and application of these systems had failed to identify the concerns we found at this assessment and we found the governance arrangements did not meet the expected standards.