Seymour Court Nursing and Care Home

We found the following examples of good practice.

Systems were in place to help prevent people, staff and visitors from catching and spreading infection.

Visitors entering the service had their temperature taken and were asked questions about their health to identify any signs of infection. There was clear signage in place about personal protective equipment (PPE) and reminding people to wash their hands.

The provider and team understood and were meeting the required shielding and social distancing rules. For example, people were spaced out in communal areas and markers in corridors helped people, staff and visitors stay two metres away from each other when walking around the service.

There was sufficient PPE such as aprons, gloves and masks. Staff were wearing this appropriately when we visited. Staff had undertaken training in putting on and taking off PPE and other Covid-19 related training.

People and staff were monitored closely for any signs or symptoms of Covid-19. People and staff were regularly tested. Staff knew what action they would take in the event any of the test results came back positive COVID-19.

Staff supported people's social and emotional wellbeing. Staff ensured that essential family visits were safe. People were also supported to maintain contact with family members and friends via phone, video calling and socially distanced out door visits.

The service was clean and hygienic. All areas in the service were thoroughly cleaned each day which included additional cleaning procedures for frequently touched areas.

The registered manager had robust plans in place detailing how to safely manage an outbreak of COVID-19 in the service, including zoning of rooms and cohorting staff.

Robust policies, procedures and guidance was in place which the registered manager and staff team had successfully implemented at the service. Infection control audits and checks were carried out.

Further information is in the detailed findings below.

The five questions we ask about services and what we found