Downsvale Nursing Home

There were systems in place to monitor the quality of care provided, however audits were not always robust enough to ensure compliance of staff wearing masks in accordance with government guidance. Following the inspection, the provider sent us an action plan outlining the steps they have taken so far and are planning to take in response to our findings.

People told us they felt safe and staff were kind and caring towards them. People using the service and relatives told us they were supported with their care needs. People received their medicines on time and were supported to administer medication independently if they wished to do so.

There were sufficient staff to support people with their care needs. Staff were aware of the risks associated with people's care and ensured people were supported appropriately. Care records including those relating to identified risks were in place. Safety checks of the premises and equipment were undertaken in line with requirements.

Staff had regular supervisions and told us they felt supported in their role. Staff were clear on the governance structure within the service and knew their roles and responsibilities.

People using the service and relatives told us they knew how to complain and felt confident that complaints would be addressed. Staff told us they could approach the provider with any suggestions on improving the care provided.