Rated Care Homes

Tuscany House

G

Good

Rated on

Rating from the Care Quality Commission.

At a glance

  • 4 ratings

    Its last inspection improved it from Requires improvement to Good.

  • 15 months

    since the latest rating was published.

  • 234 of 302

    rated care homes in Surrey are rated Good, like this one.

Tuscany House: inspection record

Care home, 7 beds, Surrey

Rated Good in July 2025, up from Requires improvement.

Tuscany House: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

  1. G
    Nower House Good, 0.2 miles away
  2. G
    Rose Hill Nursing Home Good, 0.3 miles away
  3. –
    Garth House Not yet rated, 0.3 miles away
  4. G
    Dorking Manor Good, 0.3 miles away
  5. RI
    Deepdene Care Centre Requires improvement, 0.8 miles away

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What inspectors found

From the Care Quality Commission's assessment published 11 July 2025 (assessment visit 11 April 2025). Quoted under the Open Government Licence.

Date of assessment: 25 April 2025 to 6 May 2025

The service is a residential care home, providing support to up to 7 people with a learning disability and/or autistic people. At the time of our assessment, the service was delivering care to 6 people.

  • Safe Good
  • Effective Good
  • Caring Outstanding
  • Responsive Good
  • Well-led Good
Read the rest of CQC's summary

The inspection was prompted by an incident that occurred at the provider’s other service which is located next door to Tuscany House. This incident indicated potential concerns about the management and culture of the service. This inspection examined those risks. We identified action had been taken to resolve this.

We also followed up on breaches identified at our previous inspection in March 2022. The provider was previously in breach of the legal regulation in relation to person centred care, safe care and treatment and good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

We assessed the service against ‘Right support, right care, right culture’ (RSRCRC) guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was meeting the principles of RSRCRC.

Positive changes to documentation and processes had been implemented which had resulted in positive outcomes for people. Staff felt confident in the management team and the changes that had been implemented.

The environment was newly refurbished and fit for purpose. On the whole, medicine management was safe, and care plans were detailed. Risks to people were managed safely by staff who had been appropriately trained.

Staff worked closely with healthcare professionals to maintain and monitor people’s health and wellbeing. Staff were aware of their responsibility to safeguard people from harm and neglect, and to protect people’s rights.Quality governance systems were in place to identify where any improvements could be made, with actions from this being resolved in a timely manner.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.

    The provider was previously in breach of the legal regulation in relation to safe care and treatment. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

  2. Effective

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.

    The provider was previously in breach of the legal regulation in relation to safe care and treatment. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

  3. Caring

    Outstanding

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    At our last assessment we rated this key question Good. At this assessment the rating has changed to Outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.

    The provider was previously in breach of the legal regulation in relation to person-centred care. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

    The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

Questions to ask when you visit

  1. Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
  2. Visit at different times of day, including a mealtime.

Registration details

Registered manager
Sarah Sexton
Registered with the CQC since
What it provides
Care home service without nursing
Who it supports
Learning disabilities or autistic spectrum disorder, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

1 inspection report, latest 30 April 2022. Latest assessment published 11 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider
Achieve Together LimitedBrand: Achieve Together
Ownership type
Organisation
Companies House number
03153442 (opens Companies House)

Achieve Together Limited runs 160 services in England, 63 of them in the South East. 128 are rated Good or Outstanding, 25 are rated Requires improvement or Inadequate and 7 have no rating yet.

Other services run by Achieve Together Limited

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    Addington Road Outstanding. Care home, North Northamptonshire, East Midlands
  2. O
    Hayway Outstanding. Care home, North Northamptonshire, East Midlands
  3. O
    Highfields Outstanding. Care home, Derbyshire, East Midlands
  4. O
    Irchester 168 Outstanding. Care home, North Northamptonshire, East Midlands

See all 160 services run by Achieve Together Limited

Getting help from Surrey County Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Tuscany House provide nursing care?
No. The Care Quality Commission lists Tuscany House as a care home without nursing.
How many beds does Tuscany House have?
The Care Quality Commission's register lists 7 beds at Tuscany House.
When was Tuscany House last inspected?
The Care Quality Commission's latest rating for Tuscany House was published on 11 July 2025.
Who runs Tuscany House?
Tuscany House is run by Achieve Together Limited. It runs 160 services in England, 63 of them in the South East.
What is Tuscany House's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 11 July 2025.

Contact

Phone
01306 888304
Address
21A Horsham Road, Dorking, RH4 2JA Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

  1. G
    Nower House Good, 0.2 miles away
  2. G
    Rose Hill Nursing Home Good, 0.3 miles away
  3. –
    Garth House Not yet rated, 0.3 miles away
  4. G
    Dorking Manor Good, 0.3 miles away
  5. RI
    Deepdene Care Centre Requires improvement, 0.8 miles away

See all care homes in Surrey

See all care homes in Dorking