Jasmine House

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include, choice, control and independence. People receiving the service receive planned, and co-ordinated person-centred support that is appropriate and inclusive for them. The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways:

A person told us, "Living here feels like a proper home." People did not feel as though they were being cared for by a 'service' they felt like four young people who had agreed to share a house, living their own lives, just like any other members of society. People were at the heart of the service provided by staff. People worked in partnership with staff to ensure their care was shaped by their choices and led by their decisions. People felt able to express their views on any aspect of their care at will and said their wishes were acted upon by staff. People and their relatives spoke in glowing terms of how exceptionally compassionate and kind staff were. Their experience was that staff wanted to work at the service and enjoyed caring for them.

Staff provided people with a truly responsive service, tailored around each person's needs and aspirations. This achieved outstanding outcomes for people who told us they were living lives that were truly "Fulfilled".

People and their relatives all reported they had open and honest relationships with both staff and the registered manager. People and their relatives told us they felt the way the service was very well-led. There was a strong emphasis on continual learning and the delivery of people's care reflected best practice guidance.

Staff had a positive approach to risk taking with people and risks were identified and managed in a manner which did not restrict people's rights.

People had their assessed needs, preferences and choices met by staff who had the required qualifications, skills, knowledge and experience. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.