Brendoncare Alton

Brendoncare Alton provides purpose-built accommodation across five households, each with their own facilities. Two of the households specialise in providing care to people living with dementia. At the time of the inspection, the service was coming to the end of a major refurbishment programme. Four of the five households were in use and re-development of the final household was almost complete.

Staff's delivery of care to people incorporated best practice guidance. People received their care from well trained staff who had on-going support and supervision in their role. Staff ensured any referrals to other services were made promptly for people and their healthcare needs were met. People benefited from the well designed and thoughtfully decorated environment, which was clean, homely, familiar and attractive.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness, respect and compassion as they provided their care. People were encouraged to express their views and to be actively involved in decisions where possible. Staff ensured people's privacy and dignity was upheld during the provision of their care.

People received individualised care, planned around their needs and preferences. People were provided with opportunities for activity and social contact. People's complaints were listened to and responded to appropriately. People were consulted about their end of life wishes and were well supported.

There was a positive, open culture focused on achieving good outcomes for people. The provider ensured people and staff's views were sought and acted upon. There was a clear governance framework for the service. Processes were in place to identify any potential risks to people's safety or the quality of the service and to drive improvements. The service worked with key organisations to enhance the delivery of people's care.