Brendoncare Knightwood Mews

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There was a recruitment process in place. However, this was not always followed, we have made a recommendation to the provider about recruitment. Quality assurance systems were in place, we have made a recommendation about strengthening those systems in order to drive improvements within the service. A survey had been sent out to people using the service, with a plan to share the results and take actions where needed.

There were enough staff on duty. Staff had the necessary skills and experience to carry out their role. Staff felt supported and appreciated. People received their medicines as prescribed. Infection control procedures were robust. People had access to healthcare when needed and supported to maintain their physical needs, referrals where necessary were made in a timely manner. People were supported to have enough to eat and drink.

Risks people faced in their day to day lives were assessed, and person-centred care plans had been created to enable staff to support people whilst maintaining their independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring, people were positive about the staff at the service. People had personalised care which met their needs. People had an opportunity to discuss their end of life needs and wishes. People knew how to make complaints and raise concerns, they felt confident they would be addressed. Communication needs and preferences were known to staff and detailed in care plans.

Staff knew their roles and responsibilities. Staff felt proud to work for the service and told us the manager was interested in increasing their involvement. The manager understood their role including their legal obligation to report concerns and notify CQC of certain events that occurred within the service. We received positive feedback about the manager and deputy manager of the service. People and staff were

complimentary about the whole team at Brendoncare Knightwood Mews.