Elmhurst Nursing Home

We found the following examples of good practice.

● Although visits were restricted due to local guidance, people's individual wellbeing was considered and some visits went ahead by prior arrangement. Visiting procedures were in place and Personal Protective Equipment (PPE) was provided for visitors. ● People were supported to maintain contact with their family and friends through window visits and telephone calls. People also had access to electronic tablets to make video calls. A booking system was in place to minimise the risk of visitors congregating in the car park and to maintain social distancing. ● Staff felt supported by the registered manager and provider and were encouraged to share their views on how safety could be improved during the pandemic. For example, following staff feedback, people isolated in their rooms for 14 days following hospital outpatient visits to minimise the risk of spreading infection. ● A new staff entrance had been designated, which enabled staff easy access to a dedicated donning/doffing of PPE area, thus minimising the need to walk through the home. Changes had been made to stagger staff breaks to reduce mixing and promote social distancing. ●Staff worked closely with infection control professionals and colleagues from the provider's other home to share learning and ensure infection outbreaks were effectively prevented or managed. ●The environment was clean. Staff completed regular touch point cleaning and deep cleans to ensure the risk of cross transmission was reduced.

The five questions we ask about services and what we found