Roseville House

Right Support: People's needs were understood. People's care plans and risk assessments were developed with people's input and ensured staff knew how to support people appropriately. Staff understood how to communicate with people and support them to have a meaningful day.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by enough staff and had access to external health professionals when needed. People had access to a balanced diet and professional guidance was implemented.

The accommodation was maintained, and necessary repairs were scheduled. For example, replacement windows.

Right Care: People's care was person centred and their protective characteristics were understood. Staff received training to help them understand people's individual needs.

People were treated with kindness and their privacy respected. People were supported to maintain relationships with their family and engage with the local community.

People's end of life wishes were considered and any agreed plans were documented.

Right Culture: We found the governance systems needed some improvement to ensure there was better oversight of people's medicine and that notifications required by CQC were submitted within the specified time frames.

Staff engaged well with the manager and found them approachable. People, staff and relatives felt listened to and told us they would be confident raising a concern if necessary.

People were encouraged to develop their independent living skills as well as participate in activities they were known to enjoy. Staff understood best practice and showed a commitment to wanting to reduce any restrictive practice.