Holy Cross

Staff safeguarded people from abuse. Risks to individuals and the environment were well managed. One relative said, "It's clear that information is appropriately shared and all staff clearly know [family member] well. The whole atmosphere is of happy residents and happy staff, which has enhanced [family member's] safety." There were enough staff to meet people's needs. The provider learned from accidents and incidents to mitigate future risks. Medicines were safely managed. Infection control processes were embedded into the service and staff followed government guidance in relation to infection control and prevention practices.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The home was well managed. A staff member told us, "Our manager has been a member of staff at Holy Cross for many years. She understands what the home is all about and is very hands on and approachable." The provider, registered manager and staff promoted a positive culture in the home. People and relatives were complimentary about the home and care people received. The provider had an effective quality assurance process in place which included regular audits. People, relatives and staff were regularly consulted about the quality of the service through daily communication, surveys, meetings and reviews.