St Catherine's Care Home

Staff ensured there was a relaxed, affectionate and highly respectful atmosphere in which people's individualities were respected and celebrated.

All staff demonstrated an understanding of the provider's ethos of providing person-centred care and meeting the individual needs, wants and wishes of each person.

Systems and processes supported the open and accountable culture.

Staff were well trained, skilled and knowledgeable. They received the right support to do their jobs and ongoing encouragement to ensure they found time to chat with people on a one to one basis.

Activities and community involvement were varied and vibrant.

Medicines, the premises, utilities and safety equipment were all managed safely. The recent moved to electronic medicines and care documentation had been managed well. There was a proactive culture of analysing incidents and learning from them.

Feedback about the manager and staff was consistently positive from people, relatives and external professionals. Oversight of all aspects of the service was strong. There were clear plans and opportunities for continual service improvement through external engagement work and specialist-led dementia friendly reviews of the premises and end of life care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.