Autumn House Nursing Home

Where required other professionals were engaged in providing advice. The care records system used was electronic and allowed staff to be promoted when people needed care and support and to record what had been done for people. Staff received an induction to their role and had regular updates to their training to ensure they understood how to meet people's needs. People's needs and preferences were assessed relating to food and drinks and we saw people enjoyed their meals. Drinks were readily available to people. Staff understood people's health needs and people were supported to have access to health care professionals.

Staff worked as a team and collaborated with other agencies to provide people's care. There were systems in place to ensure people received consistent care including a hand over process. The environment in the home had been adapted to meet people's needs and there was a planned programme of updates and refurbishments ongoing at the home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who understood their needs and supported them to make choices about their care. People were encouraged to remain independent where possible and staff ensured people were treated with dignity and respect.

People had their needs and preferences assessed and this was understood by staff and used to ensure people had person centred care. Communication needs were assessed and where required adjustments were made to help people understand information. People had their future wishes considered for death and dying and staff understood how to support people when they came to the end of their life. People and relatives were able to make complaints and told us they felt these would be addressed.

The provider had systems in place which ensured people received person centred care. There were processes in place to check on the quality of the care people received. People and relatives were involved in the service, individual meetings were held to discuss people and relatives' views. The staff were supported in their role and had regular opportunities to discuss any training needs with the management team. The registered manager understood their responsibilities with duty of candour and had developed a learning culture in the home. Other agencies were involved in the home with people's care and their input was included in people's care plans and any guidance was followed by staff.