Quayside

People's experience of using this service: People were encouraged to manage risks in relation to their health and wellbeing in a positive and supportive way. People were protected against the risks of suffering abuse or avoidable harm and there were safe systems in place around medicines, infection control and recruitment of staff. People received personalised care and were involved in the planning and reviewing of their care. Assessments of people's needs ensured they received appropriate support around their healthcare and nutrition. People were encouraged to build their skills and become more independent in their everyday lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were enough staff in place who were caring and knowledgeable about their role. People were treated with dignity and respect and staff respected their right to privacy. The leadership of the service was strong. The registered manager understood their role and sought to make continuous improvement through monitoring the quality of the service. The provider had established good links with other stakeholders to help ensure people had access to the right services and support.

The home has been rated Good overall as it met the characteristics for this rating in all five of the key questions. More information is in the full report, which is on the CQC website at: www.cqc.org.uk