Buttercup House Care Home

We found the following examples of good practice.

• The provider had acted to make sure people could have visitors safely. There had been a temporary marquee in the garden during the summer, window visits for people who could not leave the building, and video conferences for families who could not visit physically. The provider planned to use an outbuilding in the garden for visits during the winter with suitable use of PPE, distancing and cleaning protocols in place.

• The provider had anticipated guidance and acted proactively to keep people safe. For instance, they had started a strict home lock down before this was included in government guidance. This had reduced the risk of COVID-19 entering the home.

• The provider had acted to make sure new standards of hygiene and cleanliness could be maintained. They had sourced new cleaning products, and developed and updated staff guidance and audit checklists to meet the new standards.

• The staff team had responded positively to new infection prevention and control procedures. The provider had kept the home free of COVID-19 at the time of our visit.

Further information is in the detailed findings below.

The five questions we ask about services and what we found