Mostyn Lodge Residential Home

The home is an adapted building where each person has an individual bedroom and there are shared facilities. There is access for all to lounges, the kitchen and the garden.

People had individual medicine administration records which included their preference of how to support them. However, concerns were found with other areas of medicine management placing other people at risk of potential harm. Some of these were rectified by the management during the inspection.

People and their relatives felt staffing had recently got better at the home and records demonstrated this. Although, there were feelings that care staff were stretched by having to work in the kitchen as well. Recruitment systems were in place although improvements were required in some of the checks being completed.

Systems were not always in place or effective to manage the service. The management had a wealth of audits they completed. However, concerns identified on the inspection had not always been found within these. The provider's policies and procedures were not always being followed.

People, relatives and staff were incredibly positive about the manager and the support they provided. Although, differing approaches at management level led to inconsistencies.