The Old Chapel Care Home

People were supported by staff who received appropriate training and support to carry out their roles and responsibilities. Staff were knowledgeable about people, and how best to support them and there was a really positive atmosphere in the home.

Staff told us they were supported by a registered manager who was approachable and encouraged them to provide excellent care by working with them and sharing their knowledge. People and their relatives repeatedly told us how well-led the service was which meant they had total confidence their relations were safe living at the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Meals were freshly prepared and to people's preferences and they had input into the menus to ensure they were to their liking. People were regularly offered a drink at a time of their choosing to ensure they remained hydrated.

Staff had been recruited safely and all the necessary checks had been carried out. The registered manager was working hard to continuously improve the service by completing checks and audits. They had a vision for the service "to provide high quality care and make sure everyone is happy and live a fulfilling life." This was shared by all staff who strived to ensure people received personalised care and were happy at the home.