The Elms Residential Home

We were assured that this service met good infection prevention and control guidelines as a designated care setting.

On arrival both staff and visitors had their temperature checked and recorded, followed by hand sanitisation. Everybody entering the service was required to wear a mask.

The service had visiting? arrangements in place during the summer, however, the weather was now too cold for these to go ahead. The provider was undertaking the adaption of one of the communal rooms to enable socially distanced visits. The room identified had a separate entrance, was easily cleaned and there were plans to start using it on 16 November 2020 provided all tests of staff and people living at the service were negative for Covid-19.

Staff at the service had introduced a range of measures to support people's well-being and maintain contact with families. The service had a Facebook page, regularly updated, which enable families to see what was happening in the service such as activities and birthday celebrations. People at the service regularly had the option to go for a walk. People were supported to speak with family by video and telephone calls. The service had introduced innovative technology; people were able to use a virtual reality headset to experience a range of walks and scenery. The registered manager told us some people loved it but others were not keen; people were supported by activities staff when using the headset.

The service had suitable arrangements in place for new admissions. People were tested before admission and remained isolated in their room for two weeks with additional staff support. The provider had an up to date Covid-19 contingency plan, risk assessment and policy in place. People's care records had been updated where needed. There were risk assessments in place for staff at higher risk if they caught Covid-19.

Staff and the registered manager told us they had sufficient stocks of personal protective equipment (PPE). Staff had received training in the putting on and taking off of PPE; the registered manager carried out checks of competency.

The registered manager told us people were able to understand that staff needed to wear PPE and were regularly reminded about Covid-19. If needed staff used flash cards and objects of reference to support communication with people. People were supported to wear masks when attending external health appointments.

Staff at the service were tested weekly and people living at the service monthly. If staff needed to isolate or tested positive they were immediately put on leave on full pay. The service was clean and fresh throughout. Additional cleaning such as increased cleaning of frequently touched surfaces had been introduced.

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