Redleif House

People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt safe with staff coming into their homes and rooms to support them. Staff knew how to recognise and report any safeguarding concerns. Risks were assessed and managed and people told us that they were supported safely by the staff. One relative told us, "We have no worries about safety."

People received safe support with their medicines and were enabled to take control of their own medicines whenever possible. Guidance was put in place during our visit to further reduce risk and ensure clarity for staff about when people should take medicines that they did not always take. This included medicines for pain and anxiety. Staff knew people well and understood when these medicines were needed.

People were supported by staff who understood how to reduce the risks associated with communicable diseases. Staff were confident explaining their use of personal protective equipment (PPE) and the people and relatives told us staff always wore PPE appropriately.

People received their care from a consistent, and committed, team of staff who knew them well and understood their needs and preferences. People, and their relatives, told us staff got to know people well and provided support at appropriate times.

Staff felt very well supported and trained to ensure they had the skills to provide safe, effective and respectful support. They told us they were supported to develop their skills and knowledge. An enhancement was made to the recruitment process during our inspection.

People's needs were assessed before the service began to provide care and support. This ensured that the

service was able to meet people's needs. The assessment process included people's aspirations and preferences and this informed a clear care plan outlining how staff should deliver care.

There was an open culture within the staff team that maintained a focus on supporting people to achieve the outcomes they had identified as important to them. People, relatives and a professional were very complimentary about the management and staff team.

Oversight was in place to monitor the quality and safety of the service. These systems were being developed to meet the needs of the growing service.